These frequently-asked questions were assembled to help you understand Top7 Rental fast and friendly car rental process. If your question isn’t answered here, please contact us .

The rental price typically includes the cost of renting the vehicle for the specified period, basic insurance, and limited mileage. Specific details can be found in your rental agreement.
Yes, the rental agreement will specify if the mileage is limited or unlimited. Limited mileage means you have a set number of kilometres/miles you can drive. Unlimited mileage means there are no restrictions on how far you can drive.
Some rental agreements offer unlimited kilometres. Please check your specific rental agreement for details.
The rental price does not include fuel, toll fees, congestion charges, speeding tickets, parking fines, traffic fines, valeting fees, and other local charges.
These are charges required by local regulations and can include taxes, additional driver fees, and any other compulsory fees specific to the rental location.
A valeting fee is charged if the vehicle requires more than the usual standard cleaning upon return. The fee is EUR 50 per hour, including tax, up to a maximum of EUR 60.
Customers are responsible for all toll fees, congestion charges, speeding tickets, parking fines, traffic fines, and all associated administration costs.
If you cancel 72 hours before pick-up time, there is no charge. If you cancel 48 hours before pick-up time, the rental company will charge 50% of the total amount. If you cancel on the pick-up day or in case of a no-show, there is no refund, and the company will charge 100% of the amount.
Cash, credit cards, and debit cards are accepted. The main driver must have a credit card in their own name with enough available funds to cover the rental amount and any additional fees.
Accepted credit cards include American Express, MasterCard, and Visa.
The main driver and any additional drivers need to provide a full driving licence in their name, held for at least 24 months. GCC nationals must provide their valid GCC driving licence. For licences in a language other than English, an International Driving Permit is required.
A passport is required for international customers. Nationals of the pick-up country need an identity card. EU citizens can use a national ID card.
International customers must provide travel documentation confirming dates of arrival in and departure from the UK.
It is a document received upon booking confirmation, needed to pick up the car. The rental company will require either a printed copy or an eVoucher.
The minimum age limit is 23, and the maximum age limit is 70. Age-related charges and restrictions apply to all additional drivers.
Yes, a security deposit of EUR 200 – EUR 500 is required at pick-up and will be returned after the rental if all conditions are met. The deposit must be paid in cash.
The cover may exclude windscreens, glass, wheels, tyres, undercarriage, interior, personal belongings, towing charges, and off-road time. Ensure to read the terms and conditions of the cover at pick-up.
Damage to the car will incur a damage administration fee. An immobilisation charge is payable in case of an accident.
The car must be returned with the same amount of fuel as at pick-up. If not, a refuelling charge and a fuel service charge will apply.
Cross-border travel is not allowed, especially to Bulgaria and Bosnia-Herzegovina. Unauthorized travel to these countries will result in the client paying 100% of the vehicle’s full value in case of theft.
A maximum of 2 drivers per rental contract is allowed.
Contact the car hire company immediately for repairs or replacement cars. For accidents, a police report and an incident report from the car hire counter are required.
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